Terms of use

Last updated 1 October 2026 (automatic refunds)

1. Who we are
2. Your account
3. The free week
4. Plans and payment
5. Cancelling
6. Refunds
7. Using Rafiq fairly
8. Our content
9. Changes to Rafiq
10. If something goes wrong
11. The law that applies
12. Changes to these terms

1. Who we are

Rafiq (rafiq-arabic.com) is an app for learning Arabic, run by a business called Rafiq, based in Leicester, United Kingdom. These terms are the agreement between you and us when you use Rafiq. How we handle your data is in our privacy policy. You can reach us at support@rafiq-arabic.com.

2. Your account

• Rafiq is for people aged 13 and over. Children under 13 can use Rafiq only with a parent or guardian’s permission. The parent or guardian should set up the account, or agree to it, and is responsible for any subscription. If you’re under 18, please ask a parent or guardian before you subscribe.
• Please give a real email address, so we can confirm your account and you can reset your password.
• Your account is for you. Keep your password to yourself, and tell us straight away if you think someone else is using your account.

3. The free week

Every new account gets 7 days of Rafiq Complete for free, starting when you create it. We don’t ask for a card, so nothing is charged when it ends. After the free week, lessons ask you to choose a plan. Your progress, your words and your Home page stay where they are, whether or not you choose one. Each person gets one free week.

4. Plans and payment

• Essentials costs £6.99 a month or £49.99 a year. Complete costs £11.99 a month or £79.99 a year. What each plan includes is on the Plans page. The price you pay is always shown before you pay it.
• Payments are taken by Stripe, at the start of each month or year. We never see or store your card details.
• Your plan renews automatically at the end of each month or year, at the same price, until you cancel.
• If we ever change a price, we’ll email you at least 30 days before it affects your next payment. You can cancel before then if you don’t want to carry on.
• If a payment fails, Stripe will try again for a short time. If it still fails, your plan stops and lessons ask you to choose a plan again. You won’t lose any progress.

5. Cancelling

You can cancel at any time in Settings → Your plan, and we’ll email you to confirm. If you cancel during your free week, you’re never charged. Otherwise, unless you’re refunded (see below), you keep your plan until the end of the month or year you’ve paid for, and nothing more is charged; you can change your mind and resume before then. If you delete your account, any plan is cancelled straight away.

6. Refunds

If you cancel within 14 days of your first payment, or of a yearly renewal, that payment is refunded in full, automatically, and your plan ends then. The automatic refund applies once per account. You don’t have to give a reason. Refunds usually reach your account within 5–10 working days. Monthly payments after the first aren’t refunded, but you can cancel any time so the next one isn’t taken. This is on top of your rights under UK consumer law, which still apply. For example, you’re entitled to a fix or a refund if Rafiq doesn’t work as described.

7. Using Rafiq fairly

Rafiq is for your own learning. Please don’t:

• copy, sell or republish our lessons, audio or other content;
• share your account, or use automated tools to download content or to send large numbers of answers to the smart checks;
• try to get round payments, break Rafiq’s security, or get into other people’s accounts;
• send us anything abusive or unlawful through Report a problem or support.

If someone seriously or repeatedly breaks these rules, we may suspend or close their account. We’ll tell you why, unless the law stops us.

8. Our content

The lessons, audio, pictures and design of Rafiq belong to us or to the people who license them to us. Verses of the Qur’an and their translations come from the sources named in the app.

We work hard to get the Arabic and its meanings right, and a teacher checks it. Rafiq teaches language. It isn’t a source of religious rulings, so for questions about how to pray or other matters of fiqh, please ask a qualified scholar. If you spot a mistake, tap ⚑ on the question or tell us, and we’ll fix it.

9. Changes to Rafiq

We keep improving Rafiq, so features will change. If we remove something important from a plan you’ve paid for, we’ll tell you first, and you can cancel and have the unused part of your payment refunded. If we ever close Rafiq, we’ll give you at least 30 days’ notice and refund the unused part of any plan.

10. If something goes wrong

• We aim to keep Rafiq running all the time, but there may sometimes be short breaks, for example for updates. Your progress is saved on your phone and synced when you’re back online.
• We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not using reasonable care. We aren’t responsible for loss that wasn’t foreseeable, or for business losses, since Rafiq is for personal use.
• Nothing in these terms limits our responsibility where the law doesn’t allow it, for example for death or personal injury caused by negligence, or for fraud. Nothing here affects your legal rights as a consumer.

11. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. If you have a problem, please email us first. Most things can be sorted out quickly.

12. Changes to these terms

If we change these terms, we’ll update the date at the top. If a change affects you in a big way, we’ll tell you by email or in the app before it happens. If you don’t agree, you can cancel before the change takes effect.